Terms & Conditions
These terms and conditions govern any counseling services provided to you or other persons that you are nominating to interact with Estorya Counseling.
- We consider that the data we collect and record from you is true and accurate. Your personal data will be stored in accordance with the Personal Data Protection Act. You can request to update this data at any point in the future. In the event that you choose to conceal certain information, please be mindful that this may have adverse effects on your therapy progress.
- Your personal information will be confidentially stored, and only disclosed to a third party with your permission, or if required by law or a court order. In addition, Estorya Counseling reserves the right to alert authorities if your safety or that of others is at risk. All materials remain the property of Estorya Counseling.
- You agree that Estorya Counseling is not responsible for any loss you suffer, of any nature, from the use of Estorya Counseling website or our counseling services. We exclude from any loss liability to the fullest extent permitted by law. We expressly disclaim any liability for any omission, inaccuracy, error, or misstatement in the content or materials that are provided to you or posted on our website www.EstoryaCounseling.com
- Please note that any extensions of your therapy will be treated as a new session, and you will be required to make a new booking.
- Matters such as rescheduling therapy, checking homework, and discussing admin matters are considered as part of the therapy session. While sessions are typically scheduled for 60 or 90 minutes, please allocate 5-10 minutes of this time for wrapping up and making another appointment, if needed. Please bring up any important matters at the start of your counseling session, as your counselor is unlikely to have the necessary time to address any important matters brought up towards the end of your session.
- Please consult with admin staff for the different rates that may apply for atypical services, such as outcalls and writing reports. Such fees are calculated as a function of time and day, venue (e.g. outcalls), and the nature of the services that are provided.
- Please be punctual for your appointments as your sessions continue to conclude at the scheduled time in the event that you arrive late. This is due to back-to-back bookings that are the norm in therapy.
For cancellations or rescheduling of appointments to a later date, please note that we require a minimum 24-hour notice* prior to the scheduled appointment time. Our policy is that cancellations made in less than our notice period, reschedules made for a later date and no-shows will incur 100% of the session fee.
*The 24-hour notice period is essential in a counseling practice in order for your counselor to best prepare for your session and personalise it to suit your needs. Given that the time slot, counselor, and consultation room can be allocated to another client in dire need, our terms and conditions encourages all clients to consider these factors and submit this form in agreement to commit to the scheduled sessions.
- Payment for online sessions or in-person office visits must be made in full prior to the scheduled appointment. Failure to provide payment prior to the appointment may result in the cancellation or rescheduling of the session at the discretion of Estorya Counseling.